Unified Inbox

A Unified Management Tool for Two-Way Messages & Chat

Centralize evidence, intelligence, and feedback from the community in one inbox for each team member specific to their assigned responsibilities. Easily receive, respond to, and resolve conversations across all of your digital channels, like Twitter, Facebook, Instagram, SMS, and the Atlas One smartphone app.

Universal Inbox Image

Unify crowdsourced intelligence in a centralized team inbox

Communicate with residents across all of your digital channels

Measure the results of your citizen engagement efforts over time

Unified Team Inbox

A single inbox to manage everything that’s not 911

The Atlas One Unified Inbox centralizes crowdsourced information from the public into one place so it can be easily managed and shared across your organization.

Unified Team Inbox

Intelligent Routing

Automatically route incoming conversations to the right individual or team

As residents share crowdsourced information about real-time public safety incidents, intelligently route messages to the correct person or team in real-time. Bring in other team members on resident conversations, maintain secure internal dialogue through comments among PD personnel, and reassign to other units as necessary.

Intelligent Routing

Omnichannel Messaging

Centralize direct messages from Twitter, Facebook, and Instagram

When a resident sends a direct message on Twitter, Facebook, or Instagram, Atlas One automatically creates a conversation inside the Unified Inbox where you can easily manage, share, and respond via the originating channel. No separate logins or credential sharing required.

Omnichannel Messaging

Real-Time Chat

Reply to residents in real-time with rich text and multimedia

Even if a resident chooses to hide their identity, easily respond back and enter into a live two-way conversation, on whichever digital channel they prefer. Don’t worry about responding immediately; set expectations with an automated response to focus on priority conversations and direct the public to 911 for emergencies.

Real-Time Chat

Internal Communications

Message and tag teammates to keep them in the loop

Keep the conversation inside Atlas One, and say goodbye to phone and email. Easily tag teammates and mention them inside a chat thread to bring context to conversations.

Internal Communications

Resident Profiles

Serve your community better with detailed profiles

As you receive an incoming question or comment, easily view previous conversations you’ve had with the same user to add context and better serve your community.

Resident Profiles

Analytics

Measure the impact of citizen engagement over time

Atlas One will allow you to measure the results of your citizen engagement efforts across all of your digital channels.

Analytics

Our Products

A suite of world-class products to modernize your communications

Modern Reverse-911

Automatically send the public alerts about nearby 911 calls

Atlas One sits on top of your 911 CAD system and automatically sends customized reverse-911 alerts to the public about nearby incidents and for certain calls for service.

Modern Reverse-911

Talk with an expert

Connect with an Atlas One product expert today to learn how to modernize your citizen engagement strategy

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