Centralize evidence, intelligence, and feedback from the community in one inbox for each team member specific to their assigned responsibilities. Easily receive, respond to, and resolve conversations across all of your digital channels, like Twitter, Facebook, Instagram, SMS, and the Atlas One smartphone app.
Unify crowdsourced intelligence in a centralized team inbox
Communicate with residents across all of your digital channels
Measure the results of your citizen engagement efforts over time
Unified Team Inbox
The Atlas One Unified Inbox centralizes crowdsourced information from the public into one place so it can be easily managed and shared across your organization.
As residents share crowdsourced information about real-time public safety incidents, intelligently route messages to the correct person or team in real-time. Bring in other team members on resident conversations, maintain secure internal dialogue through comments among PD personnel, and reassign to other units as necessary.
When a resident sends a direct message on Twitter, Facebook, or Instagram, Atlas One automatically creates a conversation inside the Unified Inbox where you can easily manage, share, and respond via the originating channel. No separate logins or credential sharing required.
Even if a resident chooses to hide their identity, easily respond back and enter into a live two-way conversation, on whichever digital channel they prefer. Don’t worry about responding immediately; set expectations with an automated response to focus on priority conversations and direct the public to 911 for emergencies.
Keep the conversation inside Atlas One, and say goodbye to phone and email. Easily tag teammates and mention them inside a chat thread to bring context to conversations.
As you receive an incoming question or comment, easily view previous conversations you’ve had with the same user to add context and better serve your community.
Atlas One will allow you to measure the results of your citizen engagement efforts across all of your digital channels.
Atlas One sits on top of your 911 CAD system and automatically sends customized reverse-911 alerts to the public about nearby incidents and for certain calls for service.