Unified Inbox
A Unified Management Tool for Two-Way Messages & Chat
Centralize evidence, intelligence, and feedback from the community in one inbox for each team member specific to their assigned responsibilities. Easily receive, respond to, and resolve conversations across all of your digital channels, like Twitter, Facebook, Instagram, SMS, and the Atlas One smartphone app.
Unify crowdsourced intelligence in a centralized team inbox
Communicate with residents across all of your digital channels
Measure the results of your citizen engagement efforts over time
Unified Team Inbox
A single inbox to manage everything that’s not 911
The Atlas One Unified Inbox centralizes crowdsourced information from the public into one place so it can be easily managed and shared across your organization.
Intelligent Routing
Automatically route incoming conversations to the right individual or team
As residents share crowdsourced information about real-time public safety incidents, intelligently route messages to the correct person or team in real-time. Bring in other team members on resident conversations, maintain secure internal dialogue through comments among PD personnel, and reassign to other units as necessary.
Omnichannel Messaging
Centralize direct messages from Twitter, Facebook, and Instagram
When a resident sends a direct message on Twitter, Facebook, or Instagram, Atlas One automatically creates a conversation inside the Unified Inbox where you can easily manage, share, and respond via the originating channel. No separate logins or credential sharing required.
Real-Time Chat
Reply to residents in real-time with rich text and multimedia
Even if a resident chooses to hide their identity, easily respond back and enter into a live two-way conversation, on whichever digital channel they prefer. Don’t worry about responding immediately; set expectations with an automated response to focus on priority conversations and direct the public to 911 for emergencies.
Internal Communications
Message and tag teammates to keep them in the loop
Keep the conversation inside Atlas One, and say goodbye to phone and email. Easily tag teammates and mention them inside a chat thread to bring context to conversations.
Resident Profiles
Serve your community better with detailed profiles
As you receive an incoming question or comment, easily view previous conversations you’ve had with the same user to add context and better serve your community.
Analytics
Measure the impact of citizen engagement over time
Atlas One will allow you to measure the results of your citizen engagement efforts across all of your digital channels.
Our Products
A suite of world-class products to modernize your communications
Modern Reverse-911
Automatically send the public alerts about nearby 911 calls
Atlas One sits on top of your 911 CAD system and automatically sends customized reverse-911 alerts to the public about nearby incidents and for certain calls for service.
Talk with an expert
Connect with an Atlas One product expert today to learn how to modernize your citizen engagement strategy.
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